AI concierge
An AI concierge that answers from your facts and books what guests ask for
Around the clock, in the guest's language, on the same cart and checkout as your guest app.
The problem
Guests message at all hours and in many languages. Front-desk teams answer the same questions again and again, and a request for a massage or a table often never turns into a booking.
How it works
You approve the facts
Opening hours, policies, menus and services come from your hotel's own content.
Guests ask in their language
The concierge replies in the language the guest writes in.
It books through your checkout
Requests become items in the same cart as the app, confirmed by the guest before any charge.
Staff step in when needed
Anything it should not handle goes to your staff inbox with the conversation attached.
What it moves
- Fewer repeat questions at the front desk
- More spa, dining and experience bookings
- Faster answers for guests at any hour
Questions hotels ask
Can the concierge make things up?
It answers from the facts your hotel has published in Ultra Guest. Prices and availability come from your live catalog, not from the AI.
What happens when the monthly allowance is used?
Each plan includes a number of AI conversations per room each month. When they are used up, guests are handed to your staff inbox until the next month; the app, ordering and checkout keep working. There is no overage bill.
Which languages does it speak?
It replies in the guest's language, including right-to-left languages such as Arabic.
See it on your property
Tell us about your hotel and we'll set up a tailored demo and pilot. We review every request personally.