Trust & privacy
What we claim — and what we don't
We'd rather under-promise. Here is exactly where Ultra Guest stands today.
What's true today
- A branded, no-download guest app and a transacting AI concierge grounded in hotel-approved facts.
- Pay-at-property launch and account-managed onboarding — reviewed and set up by Ultra staff.
- A privacy foundation: consent capture, per-tenant isolation, and data-subject request tooling.
- Multilingual content with human verification for safety-critical fields (e.g. allergens).
What we do NOT claim
- Fully automated, self-serve global launch — onboarding is staff-reviewed.
- Certified write-back to every PMS — connectors are optional and only where supported.
- Live card / payment processing — billing is manual invoice, no gateway in this funnel.
- GDPR- or SOC 2-certified — we have a privacy foundation, not a certification.
- Online check-in included by default — it is off and never auto-enabled here.
Full trust center
Detailed security, privacy, sub-processor, data-map, AI-transparency and accessibility pages, plus the DPA — for procurement and counsel review.