Upsells and upgrades
Sell the upgrade before the guest arrives
Pre-arrival offers, room upgrades, extra nights and late checkout, routed to your team to confirm.
The problem
Better rooms sit empty and late-checkout requests arrive at the desk at the last minute, when it is too late to plan or to charge for them.
How it works
Set your offers
Choose which upgrades and extras to offer, at which price and for which dates.
Reach guests before arrival
Guests on your arrivals list receive the offer in their language, branded as your hotel.
Guests accept online
The acceptance is recorded with the price the guest agreed to.
Your team confirms
Room changes are confirmed in your PMS or by your staff — never changed silently.
What it moves
- Higher revenue per stay
- Better use of premium rooms
- Late checkout planned instead of improvised
Questions hotels ask
Does Ultra Guest change my room inventory?
No. Your booking system stays the source of truth. Upgrades are confirmed through a connected PMS where supported, or by your staff.
Who gets the offers?
Guests on your pre-arrival list, whether they booked direct or through a booking site.
Can I limit offers to certain rooms or dates?
Yes. Each offer has its own price, dates and rules.
See it on your property
Tell us about your hotel and we'll set up a tailored demo and pilot. We review every request personally.